Patient Account Rep

Company: Professional Finance Company Inc
Location: Greeley
Posted on: November 15, 2024

Job Description:

Description:Position Summary: Responsible for helping patients resolve their accounts.Position ResponsibilitiesReceive inbound calls and make outbound calls to patients regarding their self-pay and balance-after-insurance medical accounts through designated dialer pools as assigned Address questions patients may have regarding their accounts.Secure timely repayment of accounts within client parametersTake and report payment informationHelp patient understand their financial obligationEducate patients regarding their payment options in a professional and ethical mannerFacilitate appropriate account resolution in coordination with other FPRS departments in the occasional circumstance in which the account may not, or may not yet be, entirely patient's responsibilityNegotiate payment arrangements with patientsUpdate demographic information on accountsVerify the patient's identity prior to disclosing informationDisposition accounts appropriately once the file has been workedBe logged into the dialer and ready for calls at your shift start timeRespect your fellow coworkers, management, clients and consumersAdhere to PFC Core Values, Mission and Vision StatementsMaintain productivity as defined by Key Performance IndicatorsOther duties and responsibilities as may be assigned periodically by managementIf tested for PAR II or PAR III you may be asked to perform the following:Assist in monthly or quarterly trainingsCalculate and appropriately approve settle in full discountsAssist in shadowing PAR level representatives and provide feedbackMentor PAR level representativesAssist in Multichannel effortsRequirements:Essential Skills and AbilitiesStrong customer service, interpersonal and communication skillsStrong computer and phone etiquette skills Strong analytical, organizational, time management and multi-tasking skillsMaintain a professional appearance and positive attitude and imageAbility to work in a fast paces environment and maintain workflow standardsRequired Education and ExperienceHigh School Diploma or GED or relevant experience that is equivalentMedical office experience is a plus, but not required Reporting to this position: No direct reportsPhysical demands and working environmentThe physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.Working environment: The noise level in the work environment is usually minimal and moderate.General sign-off: The employee is expected to adhere to all company policies.Compensation details: 16-20 Hourly WagePId926fdc3c6f9-25660-36044343

Keywords: Professional Finance Company Inc, Loveland , Patient Account Rep, Other , Greeley, Colorado