TECHNICAL SOLUTIONS ANALYST
Company: Zayo Group
Location: Boulder
Posted on: October 16, 2024
Job Description:
Company Description Zayo provides mission-critical bandwidth to
the world's most impactful companies, fueling the innovations that
are transforming our society. Zayo's 141,000-mile network in North
America and Europe includes extensive metro connectivity to
thousands of buildings and data centers. Zayo's communications
infrastructure solutions include dark fiber, private data networks,
wavelengths, Ethernet, and dedicated Internet access. Zayo serves
wireless and wireline carriers, media, tech, content, finance,
healthcare and other large enterprises. Zayo's Solution
Architecture Organization is seeking a Technical Solutions Analyst
looking to begin a technical career in the Telecom Industry. By
partnering with the Solution Architecture Organization, each
Technical Solutions Analyst will be encouraged to develop their
technical skillset through org-wide mentorship and hands-on
learning. This includes supporting KMZ requests, basic custom
opportunity tasks, existing service visualization requests, and
basic network design tasks that visually represent solutions for
direct and indirect customers. The Technical Solutions Analyst will
be responsible for assisting in preparing and delivering technical
diagrams and sales presentations and driving the transactional and
primary custom solution sales cycles to closure. Key areas of focus
will include: technical documentation capturing physical and
logical solutions, proposal response assistance, providing guidance
and counsel throughout the transactional and basic custom solution
sales processes, and ensuring complete and accurate documentation
for all supported opportunities. **This role is open to fully
remote applicants throughout the U.S. Responsibilities: Sales
Support
- Assist the Solution Architecture Org driving sales through
operational support.
- Utilize GIS-based systems, previous solution designs, Zayo
product knowledge, and specific requirements to qualify and support
unique customer requests.
- Assist in the preparation of proposal responses and
cost-effective solution designs. Solution Design
- Analyze customer requirements to understand how Zayo products
and services can be applied to meet their needs and solve their
problems.
- Assist Solution Engineering org with gathering, organizing,
analyzing, and presenting applicable technical and financial
information for internal and external stakeholders.
- Assist Solution Engineers as they design solutions that support
current and future customer business applications.
- In addition to learning all required network engineering
material, the Technical Solutions Analyst will be expected to stay
up-to-date with general industry and technological developments.
Planning and Logistics
- Adhere to and communicate timeline expectations for project
completion.
- Provide regular project updates to internal customers (sales,
engineering, technical operations). General
- Adhere to all company standards and overall business
professionalism.
- Demonstrate regular, consistent, and punctual attendance.
- Perform other duties as assigned. Qualifications:
- Minimum of two years experience in the telecommunications,
technology, software, or related industry.
- Excellent project management skills.
- Excellent verbal and written communication skills, including
the ability to explain technical concepts to laypersons in simple,
understandable terms.
- Consistent focus on results and goal achievement.
- Proficiency in Microsoft Word and Excel.
- Strong teamwork skills.
- Ability to handle ambiguity, and anticipate and quickly react
to changes in a fast-paced environment. Preferred Additional
Experience:
- Bachelor's degree in Telecommunications, Engineering,
Economics, General Business, and or related field of study.
- Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld.
- Network design (emphasis on fiber, Layer 1, 2, and 3).
- MAN technologies and structures (including DS-x, OC-x, WDM, and
Ethernet).
- Internet technologies, functionality, and services.
- Networking protocols (emphasis on Layers 1, 2, and 3).
- Data networking technologies, functionality, and services (LAN,
MAN, WAN, VPN).
- High-level understanding of Fiber Optic network design and
implementation. Base Pay Range: $24.81 - $31.78 USD/hour,
commensurate with experience #LI-TD1 Benefits, Rewards & Wellness
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, provincial
or local laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training.
Keywords: Zayo Group, Loveland , TECHNICAL SOLUTIONS ANALYST, IT / Software / Systems , Boulder, Colorado
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